The Small Print > Complaints & Disputes

Complaints

In the unlikely event that a client may have a complaint about our products or services, they should initially address this complaint by submitting a ticket from their client area. The complaint will be reviewed by high level management and responded to within a maximum of 24 hours. Management may, at their descretion, offer to call the client to discuss the complaint further or to seek an amicable resolution.

Disputes

For .uk domain name disputes see: http://www.nominet.org.uk/disputes/drs/policy/